Social Media Management Service Agreement
1. Services
BoxBreaker Global ("we") will manage the social media accounts you selected at checkout, creating and publishing the content described in your order summary (posting frequency, content types and add-ons). Anything not listed in your order — for example paid advertising, ad spend, or replying to comments and direct messages — is outside this agreement unless added in writing.
2. Your responsibilities
You agree to (a) complete the onboarding form, (b) provide your logo, brand materials and any information we reasonably need, (c) grant us access to the selected accounts through each platform's own permission settings (never by sharing passwords), and (d) name a person who can approve content. Delays in providing these may delay your start date.
3. Content approval
Your designated approver reviews the first content calendar before publishing begins. After that, content is published according to the approval settings for your account. You are responsible for confirming that information you give us (prices, dates, claims) is accurate.
4. Fees and billing
The monthly service fee and any add-on charges are shown in your order summary and invoices. The service is billed monthly in advance. Any organization discount applies as stated in your order summary. Invoices are due by their due date; we may pause publishing while an invoice is overdue.
5. Term, renewal and cancellation
Your plan runs for the contract length you chose at checkout. Unless your order summary says otherwise, it then continues month to month until cancelled. You may cancel by giving written notice at least 14 days before your next billing date; cancellation takes effect at the end of the paid period. Fees for a period that has started are not refundable, except where required by law.
6. Service start
Your service starts once payment is confirmed and we have your completed onboarding form, brand materials and account access. We will confirm your start date and when to expect your first content calendar.
7. Content ownership
Content we create for you under this agreement is yours to use once the related invoices are paid. You confirm you have the right to any material you supply to us.
8. Platforms
Social networks control their own rules, reach and availability. We do not guarantee specific results (such as followers or engagement) and are not responsible for platform outages, policy changes or account restrictions.
9. Changes to this agreement
We may update this agreement for new orders. The version you accepted at checkout stays linked to your order.